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Most orders require up to 2-5 working days for handling before shipment. Delivery time depends on the shipping method selected at checkout and your location. Tracking information will be emailed once your order ships.

Yes. We offer free standard shipping on eligible U.S. orders over $150. Oversized, heavy, premium, or specially handled items may be excluded.

Eligible items may be returned according to our Return Policy. Items must be unopened, unused, and returned in their original packaging. Some products, including certain pre-orders, clearance items, and limited-edition collectibles, may be final sale.

Pre-order items are charged when the order is placed. Estimated arrival dates may change due to manufacturer or distributor delays.

We carefully inspect and package every order. However, minor packaging imperfections may occur during manufacturing or transit. Collector-grade or mint-condition packaging is not guaranteed unless specifically stated on the product page.

Yes. All products sold by Urbay Toys & Collectibles are genuine and authentic. We source our merchandise through reputable suppliers and distribution channels and do not sell counterfeit, imitation, or unauthorized reproductions.

When a product is officially licensed by a brand or manufacturer, it is offered as genuine licensed merchandise. Our goal is to provide customers with authentic collectibles they can purchase with confidence.

For pre-order and back-order items, cancellation requests must be submitted within 1 hour of placing the order. After that period, the order is considered a confirmed commitment and generally cannot be voluntarily cancelled.

For approved voluntary cancellations, any non-refundable payment-processing costs incurred with the transaction may be deducted from the refund.

Warranty coverage varies by manufacturer. Contact us if your item arrives damaged or defective, and include photos of the product, packaging, and shipping box.