FAQs

We accept the payment methods available at checkout, including major credit/debit cards and other supported payment options provided by our store platform.

Please contact us as soon as possible. If your order has not been processed or shipped yet, we will do our best to help. Once an order has shipped, it may no longer be possible to change or cancel it.

Contact us immediately with your order number and the correct address. If the order has not shipped yet, we will try to update it before fulfillment.

Yes, unless otherwise stated in the product description. We aim to list products clearly so customers know exactly what they are purchasing.

Yes. Some items may be listed as pre-orders with an estimated arrival date. Estimated dates can change due to manufacturer or distributor delays.

We do our best to handle and pack items carefully, but minor manufacturer, distributor, or shipping-related box imperfections can sometimes occur. For collectors, we recommend reviewing product details before ordering or contacting us with questions.

Orders are processed and shipped from our Miami warehouse.

Once your order ships, tracking information will be sent to the email address used at checkout.

If international shipping is available at checkout, we can ship to your location. Shipping times, costs, duties, taxes, and import fees may vary by country and are the customer’s responsibility unless stated otherwise.

Returns may be accepted according to our store return policy. Items must be returned in the condition required by the policy. Please contact us before sending any item back.

Please contact us as soon as possible with your order number and clear photos of the item, packaging, and shipping box. This helps us review the issue and assist you properly.

Contact us with your order number and photos of what you received. We will review the issue and help resolve it.