Contact Urbay Toys & Collectibles

  • Customer Support

    Already purchased and have a question about your product? Try our FAQs.

  • Returns & Order Issues

    We understand things don't always work out. Visit our returns pages for more.

  • Shipping & Tracking

    Want to track your order, or get an idea how long delivery may take or see our policy?

Get in touch

Questions about an order, shipping, pre-orders, or product availability? Need help finding that one collectible you've been obsessing over? We're here to help. 

Send us a message and our team will get back to you as soon as possible. 

If your question is about an existing order, please include your order number. Unfortunately, "the one with the little guy in the box" doesn't narrow it down as much as you'd think.

We usually respond within 1 business day. Even superheroes have to check their inbox.

Where are we based?

We're based in Miami, Florida. Home of beautiful beaches, crazy traffic, and a warehouse full of collectibles.

We're an online store with no walk-in retail location. Orders are handled with care and may ship from our Miami warehouse or distribution partners.

No walk-ins, unfortunately. We know you were "just going to look." Sure you were.