Contact Urbay Toys & Collectibles

  • Customer Support

    Already purchased and have a question about your product? Try our FAQs.

  • Returns & Order Issues

    We understand things don't always work out. Visit our returns pages for more.

  • Shipping & Tracking

    Want to track your order, or get an idea how long delivery may take or see our policy?

Get in touch

Have a question about an order, shipping, pre-orders, product availability, or a collectible you are looking for? Send us a message and our team will get back to you as soon as possible.

We usually respond within 1 business day.

Where are we based?

We’re an online toy and collectibles store based in Miami, Florida. While we do not operate a retail storefront, our warehouse team carefully handles, packs, and ships every order from our Miami location.