Terms of service
Last updated: July 31, 2026
OVERVIEW
Welcome to Urbay Toys & Collectibles. This website is operated by Urbay Commerce LLC. Throughout these Terms of Service, “Urbay Toys & Collectibles,” “Urbay Commerce LLC,” “we,” “us,” and “our” refer to the store and its operator.
By visiting our website, creating an account, placing an order, or using any of our services, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other terms or notices displayed before purchase. If you do not agree, do not use the website or place an order.
SECTION 1 — ONLINE STORE USE
You represent that you are at least the age of majority where you live, or that you are using this website with the permission and supervision of a parent or legal guardian.
You may not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose or in violation of applicable law.
SECTION 2 — PRODUCT INFORMATION
We make reasonable efforts to provide accurate product titles, descriptions, images, dimensions, specifications, prices, availability statuses, release estimates, and shipping information. Information supplied by manufacturers, distributors, licensors, carriers, or other third parties may change without notice.
Final products may differ from preliminary images or descriptions. Packaging, colors, paint, accessories, scale, materials, features, and specifications may be revised by the manufacturer or licensor. Minor production or packaging variations do not necessarily make a product defective.
All product names, brands, characters, logos, and trademarks belong to their respective owners and are used for identification only.
SECTION 3 — PRODUCT AVAILABILITY STATUSES
Availability labels describe the product’s status when displayed or when an order is confirmed. They are not guarantees of shipment or delivery by a particular date.
In Stock: The product is identified as available for fulfillment. In-stock items may require up to 7 business days for payment review, verification, processing, handling, inspection, packing, and carrier transfer before shipment. Carrier transit time begins after shipment and is separate from handling time.
Pre-Order: The product is not available for immediate shipment. An estimated release or availability date may be displayed. That estimate is not a guaranteed release, arrival, shipping, or delivery date and may move earlier or later.
Back-Order: The product is not available for immediate shipment. Additional inventory is anticipated, but the manufacturer, distributor, or supplier may not have confirmed a restock date or guaranteed additional availability. The waiting period may be extended.
Sold Out: The product is not available to order, and additional inventory is not currently expected.
Pre-Sold Out: Planned incoming inventory has already been reserved or ordered and the product is no longer available for new pre-orders.
Cancelled: The manufacturer or supplier has cancelled the product or informed us that it will not be produced or supplied.
Inventory can change quickly. A product shown as available may become unavailable before inventory is finally verified, including because of simultaneous orders, supplier adjustments, allocation reductions, data delays, or errors. If we cannot fulfill an affected item, we may cancel it and issue the applicable refund.
SECTION 4 — PRE-ORDERS
A pre-order is an order for a product that is not currently available for immediate shipment.
By placing a pre-order, you acknowledge and agree that:
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Any displayed month, date, or timeframe is an estimate, not a guaranteed release, arrival, shipping, or delivery date.
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Estimates may change without notice because of manufacturing, licensing, production, transportation, customs, allocation, supplier, or other delays outside our control.
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Products may arrive earlier or later than estimated.
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The manufacturer or supplier may reduce allocation, discontinue the product, cancel production, or fail to supply enough inventory.
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Completing checkout reserves your position in our fulfillment queue, generally in the order received, but does not guarantee fulfillment until inventory is received and verified.
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Payment is collected or processed according to the payment method selected at checkout, generally at the time the order is placed. Payment does not mean the product is currently in stock.
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After the product becomes available, up to 7 business days may be required for processing and handling before shipment.
We may communicate updated estimates when material information becomes available. If we cannot ship within a promised or legally applicable timeframe, we will provide any delay notice, consent option, cancellation option, or refund required by applicable law.
SECTION 5 — BACK-ORDERS
A back-order is an order for a product that is currently unavailable but for which additional inventory is anticipated.
By placing a back-order, you acknowledge and agree that:
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The product is not in stock and will not ship immediately.
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A confirmed restock date may not exist.
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Any restock estimate is not a guaranteed arrival, shipping, or delivery date.
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The manufacturer, distributor, or supplier has not necessarily guaranteed additional availability.
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The waiting period may be lengthy and estimates may change.
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Completing checkout reserves your position in our fulfillment queue, generally in the order received, but does not guarantee fulfillment until inventory is received and verified.
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Payment is collected or processed according to the payment method selected at checkout, generally at the time the order is placed. Payment does not mean the product is currently in stock.
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After inventory becomes available, up to 7 business days may be required for processing and handling before shipment.
If additional inventory is cancelled, discontinued, allocated away, or otherwise unavailable, we may cancel the affected item, notify you, and issue the applicable refund. We will provide any delay notice, consent option, cancellation option, or refund required by applicable law.
SECTION 6 — ORDER SUBMISSION, PAYMENT, AND ACCEPTANCE
Submitting an order is an offer to purchase the selected products. An order-confirmation email confirms that we received the order; it does not represent that every item is in stock, ready to ship, finally accepted, or guaranteed for fulfillment.
Unless a different payment arrangement is expressly shown at checkout, payment is collected or authorized when the order is placed. We may verify payment, identity, billing information, shipping information, product availability, order quantity, fraud risk, and legal or carrier restrictions before accepting or fulfilling an order.
We may accept, decline, limit, place on review, or cancel an order or line item for reasons including inventory or supplier unavailability, allocation changes, payment failure, suspected fraud, quantity limits, shipping restrictions, legal restrictions, pricing or listing errors, and safety concerns.
If we cancel a paid item, we will issue the applicable refund to the original payment method. The time for a refund to appear depends on the payment provider and financial institution.
SECTION 7 — PRICING, PROMOTIONS, AND ERRORS
Prices are stated in U.S. dollars unless otherwise displayed. Prices, promotions, discounts, shipping offers, and availability may change before an order is submitted.
We may correct typographical, pricing, description, availability, shipping, tax, or technical errors, including after an order is submitted. If an error materially affects an order, we may contact you for instructions, correct the order with your agreement, or cancel and refund the affected item.
Discounts and promotions are subject to their stated conditions and may not be combined unless expressly allowed. We may cancel orders involving obvious pricing errors, unauthorized promotion use, manipulation, or abuse, subject to applicable law.
SECTION 8 — PROCESSING, SHIPPING, AND SPLIT SHIPMENTS
In-stock products may require up to 7 business days for processing and handling before shipment. For pre-order and back-order products, this handling period begins after the product arrives, becomes available, and is ready for fulfillment. Business days are Monday through Friday, excluding federal holidays.
Orders containing products with different availability dates may be divided into multiple shipments. Available items may ship before pre-order or back-order items. The shipping amount collected at checkout covers shipments for that order, and we will not add another shipping charge solely because products ship at different times.
Orders that qualified for free shipping remain free if divided into multiple shipments. Products identified as Special Shipping Required remain subject to the charges and conditions shown at checkout.
Shipping charges, methods, destinations, exclusions, carrier terms, international fees, and delivery issues are governed by our Shipping Policy. Carrier delivery estimates begin after shipment and are not guarantees.
SECTION 9 — DELAYS, CANCELLATIONS, AND UNAVAILABLE PRODUCTS
Cancellation may be requested before an item enters processing. For this purpose, processing may include supplier ordering, supplier reservation, inventory allocation, warehouse processing, picking, inspection, packing, fulfillment submission, label creation, or carrier transfer.
The original payment transaction alone does not determine cancellation eligibility. Submitting a cancellation request does not guarantee that the order can be stopped.
Once processing or fulfillment begins, cancellation may be denied unless required by applicable law. If an item has shipped, the Return and Refund Policy applies.
If we cannot fulfill an item because of cancellation, discontinuation, allocation reduction, supplier failure, shipping restriction, or another availability problem, we may cancel the affected item and refund the amount required under our policies and applicable law.
Nothing in these Terms limits a customer’s non-waivable rights. When applicable law requires delay consent, a cancellation opportunity, or a refund for unshipped merchandise, we will provide it.
SECTION 10 — COLLECTIBLES AND PACKAGING
We understand that packaging condition matters to collectors and take reasonable care when packing orders. Manufacturer packaging is part of the product presentation but is intended primarily to protect the item.
Minor factory or distribution imperfections may occur, including small creases, shelf wear, corner wear, surface marks, window imperfections, paint variations, factory seals, or packaging differences.
Packaging is not guaranteed to be mint unless the product listing expressly states otherwise. Return eligibility is governed by our Return and Refund Policy.
SECTION 11 — RETURNS AND REFUNDS
Returns, cancellations, exchanges, damaged-item claims, and refunds are governed by our Return and Refund Policy.
Products must satisfy its eligibility requirements. Certain products, including opened, used, assembled, altered, final-sale, personalized, special-order, or otherwise excluded products, may not be returnable except where required by law.
SECTION 12 — PRODUCT SAFETY
Some products are intended for adult collectors and may not be suitable for children. Products may contain small parts, sharp points, batteries, magnets, chemicals, choking hazards, or other risks.
Review all manufacturer warnings, instructions, age recommendations, and packaging before use.
SECTION 13 — CALIFORNIA PROPOSITION 65
WARNING: Certain products sold on this website may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.
SECTION 14 — INTELLECTUAL PROPERTY
Website content, including text, graphics, logos, layouts, and original materials, is owned by or licensed to Urbay Toys & Collectibles, Urbay Commerce LLC, or the applicable rights holder.
You may not reproduce, distribute, modify, publish, or commercially exploit it without permission.
Third-party names, trademarks, characters, logos, and images remain the property of their owners. Their use for product identification does not imply endorsement or affiliation unless expressly stated.
SECTION 15 — THIRD-PARTY SERVICES
We use third-party services such as Shopify, payment processors, carriers, suppliers, analytics services, and applications.
We are not responsible for third-party websites, systems, policies, interruptions, or conduct except to the extent required by law.
SECTION 16 — RELATIONSHIP WITH SHOPIFY
Shopify provides the ecommerce platform used by our store. Purchases are made from Urbay Toys & Collectibles / Urbay Commerce LLC, not Shopify.
Shopify is not the seller and is not responsible for our products, fulfillment, policies, returns, or customer-service decisions.
SECTION 17 — PRIVACY
Our collection, use, and disclosure of personal information are governed by our Privacy Policy and applicable law.
SECTION 18 — USER CONTENT AND FEEDBACK
If you submit reviews, photos, comments, suggestions, or other content, you grant us a nonexclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for store, customer-service, and marketing purposes, subject to applicable law and our Privacy Policy.
You may not submit unlawful, infringing, deceptive, abusive, or harmful content. We may moderate or remove user content at our discretion.
SECTION 19 — PROHIBITED CONDUCT
You may not interfere with website security or operation; attempt unauthorized access; scrape or extract content through unauthorized automated means; submit false information; commit payment, promotion, return, or chargeback fraud; infringe intellectual-property rights; harass others; or use the website in a manner that violates law or harms our customers, business, or service providers.
We may restrict or terminate access, cancel orders, preserve evidence, and cooperate with payment providers or authorities where we reasonably suspect fraud, abuse, or unlawful activity.
SECTION 20 — DISCLAIMER OF WARRANTIES
Except where prohibited by law, the website and services are provided “as is” and “as available.”
We do not warrant that the website will always be uninterrupted, secure, current, or error-free, or that third-party product and availability information will always be complete or accurate.
Nothing in this section excludes any warranty or consumer right that cannot legally be excluded.
SECTION 21 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, Urbay Toys & Collectibles and Urbay Commerce LLC will not be liable for indirect, incidental, special, punitive, or consequential damages arising from website use or a purchase, including lost profits, lost opportunities, replacement costs, carrier delays, or supplier delays.
Our total liability for a claim relating to a product or order will not exceed the amount paid for the affected product or order, except where applicable law does not permit that limitation.
Nothing in these Terms limits liability that cannot legally be limited, including liability arising from fraud, willful misconduct, or other non-waivable obligations.
SECTION 22 — INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless Urbay Toys & Collectibles, Urbay Commerce LLC, and our affiliates, personnel, contractors, and service providers from third-party claims, damages, and reasonable costs arising from your unlawful misuse of the website, violation of these Terms, or infringement of another party’s rights.
SECTION 23 — GOVERNING LAW
These Terms and related transactions are governed by the laws of the State of Florida and applicable federal law, without regard to conflict-of-law rules.
Any dispute will be handled in a court with lawful jurisdiction, subject to any non-waivable consumer rights.
SECTION 24 — SEVERABILITY AND NO WAIVER
If a provision is held invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law.
Our failure to enforce a provision is not a waiver of the right to enforce it later.
SECTION 25 — CHANGES TO THESE TERMS
We may update these Terms by posting a revised version and updated date. Changes apply prospectively unless applicable law permits otherwise.
The terms in effect when an order was placed will generally govern that order.
SECTION 26 — CONTACT INFORMATION
Questions about these Terms should be sent to:
Urbay Toys & Collectibles
Operated by Urbay Commerce LLC
13552 SW 129th St
Miami, Florida 33186
United States